1.1 No Guarantee of Results

We do not guarantee that all vulnerabilities will be identified or that any particular technical or business objective will be achieved through use of the Service. Testing results are indicative only and may be incomplete or inconclusive.

1.2 Your Responsibility for Consequences

By using the Service, you accept full responsibility for all consequences arising from your use of the Service, including any damage to systems, data loss, service disruption, legal consequences, or third-party claims resulting from your tests.

1.3 Abuse and Account Termination

Any account found to be involved in abuse, illegal activity, or violation of our Fair Use / Acceptable Use Policy may be suspended or terminated immediately, without prior notice and without any refund.

1.4 No Legal or Compliance Advice

The Service is a technical tool and does not constitute legal, compliance, or security consulting. You are solely responsible for ensuring that your use of the Service complies with all laws, regulations, contracts, and internal policies applicable to you.

2.1 Prohibited Targets

Testing of government, educational, military, banking or financial, medical/healthcare, or any other systems classified as critical infrastructure is strictly prohibited. Any attempt to circumvent this restriction will result in an immediate ban and termination of access without refund.

2.2 Lawful Use Only

The Service provides testing tools designed only for evaluating availability, resilience and performance of network and infrastructure components. You agree to comply with all applicable laws and regulations in your jurisdiction and in the jurisdiction of any tested system.

2.3 Authorization and Ownership Verification

You represent and warrant that you have explicit authorization to conduct all tests you perform with the Service. You agree to complete our ownership/authorization verification procedures (e.g. DNS TXT verification, ICMP verification, Letter of Authorization). Failure to provide satisfactory proof of ownership or authorization upon request will lead to immediate closure of your account without refund.

2.4 Additional Prohibited Conduct

In addition to the above, you agree not to:

• use the Service to attack or disrupt third-party systems without explicit written permission;
• share, resell, or transfer your account, login credentials, or API keys to any third party;
• attempt to bypass technical limitations, rate limits, or safety controls of the Service;
• reverse engineer, probe, or attack the Service infrastructure itself.

3.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into binding agreements to use the Service.

3.2 Account Security

You are responsible for maintaining the confidentiality of your access key, credentials, and API keys, and for all activity that occurs under your account. If you suspect unauthorized access, you must notify us immediately.

3.3 Payments and No Refunds

All payments (including subscription fees, top-ups, and usage-based charges) are final and non-refundable. Users will not receive refunds after payment, regardless of usage level, account termination, or suspension for violation of these Terms.

3.4 Our Right to Revoke Access

We reserve the right to suspend or revoke your subscription, account, or access to the Service at any time, with or without prior notice, and with or without stating a reason. In cases of violations, no refund will be issued.

4.1 No Uptime Guarantee

100% availability and uninterrupted operation of the Service is not guaranteed. Planned maintenance, unplanned outages, network incidents, and technical issues may temporarily affect access to the Service.

4.2 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including but not limited to warranties of fitness for a particular purpose, non-infringement, or merchantability.

4.3 Modifications to the Service

We may modify, update, limit, or discontinue any part of the Service (including features, pricing, and usage limits) at any time. Where reasonably possible, we will provide notice of material changes via the website or Service interface.

4.4 Changes to Terms of Service

We may update these Terms of Service from time to time. The "Last updated" date will be revised accordingly. Continued use of the Service after any changes take effect constitutes your acceptance of the updated Terms.

5.1 Cooperation with Authorities

We comply with lawful requests from authorities and regulators in accordance with applicable law. In cases involving suspected criminal activity, abusive use, or serious security incidents, we may share relevant information with competent authorities as required.

5.2 Indemnification

You agree to indemnify and hold harmless PullCore, ESI Labs, and their owners, officers, employees, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• your use or misuse of the Service;
• your violation of these Terms or applicable law;
• your tests or actions affecting third-party systems or data.

5.3 Limitation of Liability

To the maximum extent permitted by law, PullCore and ESI Labs shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages (including loss of profit, loss of data, business interruption, or reputational harm) arising out of or in connection with your use of the Service.

To the extent any liability cannot be excluded, our total aggregate liability for any claim related to the Service shall be limited to the amount you paid for the Service during the three (3) months preceding the event giving rise to the claim.

6.1 Governing Law and Jurisdiction

Unless otherwise required by mandatory law, these Terms of Service are governed by the laws of Norway, without regard to its conflict-of-law rules. Any dispute arising out of or in connection with the Service shall be submitted to the competent courts of Oslo, Norway.

6.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

6.3 Entire Agreement

These Terms of Service, together with our Privacy Policy and Fair Use / Acceptable Use Policy, constitute the entire agreement between you and PullCore regarding your use of the Service.